FAQ - Frequently Asked Questions
If you have a question or even a problem regarding your Bergamont bike, chances are that it is a question we get asked regularly. On this page we collect these questions and the corresponding answer to make things easier for everyone. If your specific question is not addressed here, feel free to get in touch via our contact form.
Contacting your local dealer first means that you will probably get your problem sorted faster, if not even on the fly. If the issue you are currently facing is somehow connected to a bigger issue your dealer will probably spot this and fix it as well. Should a mechanical problem be covered by our warranty your dealer can process the claim with us.
Sorry, but probably not. We do sponsor selected pro athletes or ambassadors but the way it works is that we find people who we find interesting and would like to support. We get applications every day from people basically asking us for free bikes to improve their riding or to ""go pro"". But in all honesty, to get support, you better be at the top of your game already.
If you are just starting out the best way to get supported is to ask around at local businesses. What you can achieve at an early stage might not be enough for a big brand but is probably interesting for a business closer to your home. Some bike shops have grass roots sponsoring programs and if you are in a cycling club you might even get discounts through them. The way is rocky and before you can actually get paid to ride a bike you most likely have to invest a lot of your own time and money.
Not vaild for frame or battery decals, pleas see the corresponding FAQ for that.
Exception: You can order new decals for additional or replacement batteries via our Partner https://www.decal-print.com.
You can order replacement bearings through your dealer as part of a kit for the maintenance of specific models. Since the grooved ball and plain bearings are generic parts in accordance with DIN, these can also be purchased individually from a local hardware shop. You can also obtain plain bearings directly from IGUS. For grooved ball bearings, please note that these have the identifier 2RS for the double rubber seal.
Optimised bearings specifically for Mountainbikes are also available from Enduro Bearings. You can find their current distributor for your country on their website.
Two things need to be made sure:
- The maximum system weight of the bike (added weights of rider, bike, equipment and the occupied child seat) must not be exceeded.
- If the child seat is mounted to the carrier the maximum permissible load of it must not be exceeded by the weight of the seat plus child. The load is stamped on the carrier but may be missing on some older models. Please contact BERGAMONT service to determine the load. Usually this is at max. 25 kg but there are exceptions below and above this average.
45km/h: assistance's speed limit for "Speed Pedelec" (L1e-B)
25km/h: assistance's speed limit for "Powered Cycles" (L1e-A)
- The weight of the bike: the heavier the bike is, the more energy it needs to be propelled. At BERGAMONT the weight and the balance of the bike is always a key point.
- The quality of the motor: a smooth and smart motor will save energy and increase range. BERGAMONT bikes are equipped with Shimano and Bosch motors, which are the actual benchmark on the market. Motors are also adjusted with regards to the program of the bike, a city bike, for instance, will have different settings compared to an off-road bike.
- The environment: road quality, wind, temperature, grade of the road, all of these play an important role.
*on eco mode with 80kg rider.
- Speed-pedelecs: E-Bikes with electric assistance that stops at 45km/h (L1e-B). To be activated the assistance needs a human force on the pedals. Walk assist mode up to 6km/h.
- Mopeds: E-Bikes with electric assistance that stops at 45km/h (L1e-B). To be activated the assistance does not need a human force on the pedals as there is a throttle. BERGAMONT doesn't sell Mopeds.
- Pedelecs: E-Bikes with electric assistance that stops at 25km/h (L1e-A). To be activated the assistance needs a human force on the pedals. Walk assist mode up to 6km/h.
The German two wheel industry association (ZIV) has put together a set of rules which covers this topic and states which components may be replaced in which manner. They differentiate between e-bikes with motor assistance up to 25 km/h (pedelecs) and up to 45 km/h (s-pedelecs).
For improving the bearing life-cycle, do not use a high-pressure washer. Once it's clean, wipe off the bike and lubricate the chain with of bit of oil in order to improve the lifetime of your drive train. We recommend to wipe the electrical contact plates of the battery afterwards as well.
High Torque is better suited to a mountain bike (70Nm +/- maximum) and a lower torque rate will be better for an urban bike (45Nm +/- maximum)
- Low speed pedelec (<25km/h): same restrictions as a non-motorized bicycle
- Speed Pedelec (<45km/h): same as a moped, forbidden on bicycle paths
If you don't have this number anymore, please contact your dealer.
- Non-integrated batteries: the battery is completely visible on the bike.
- Semi-integrated batteries: the battery is partly hidden inside the frame.
- Integrated batteries: the battery is not visible at all; it's directly mounted inside the frame.